Last updated: 20th February 2018
This privacy policy sets out how FamilySafe ("FamilySafe", "we", "us") uses and protects information that you choose for us to receive whilst you use our mobile application and website services ("Service").
FamilySafe is committed to ensuring that your privacy is protected. We may update this policy as the Service evolves. You should check this page from time to time to ensure that you are happy with any changes.
1. Information We Collect and Use of that Information
To register for FamilySafe services you provide your forename and surname, email address, and mobile telephone number. To leverage the value of the FamilySafe mobile application you may choose to connect with other users of FamilySafe. These connections are mutually accepted and are recorded within the FamilySafe Service.
In order to provide the safety features and other services of FamilySafe, we collect geolocation information utilising GPS, WIFI and network triangulation. Additionally you may choose to create "Special Places" that inform your family members or close friends when you arrive and/or depart from those locations. To do so we collect the geographic information of the location you provide as well as the name you provide it. At all times you are in control of who can see your location information. Only those who you permit as a connection within the FamilySafe service can view your location information. If you decide at any time not to share your current location or historical location information with any of your connections you may revoke that ability in connection settings. You may also define who out of your connections is able to view any real time location information when the "Watch Over Me" service is activated. FamilySafe will continue to collect your geolocation information and it is always available to you in the FamilySafe application. We may also choose to share location information with third parties in future partnerships to provide additional services to enhance the experience of the FamilySafe service, which may include (but not limited to) emergency services, advertising, research and analytics. If at any time you do not want FamilySafe to collect your geolocation information you may adjust the settings on your mobile device to limit the FamilySafe application's access to your location information.
We may send you service related correspondence via email, for example account verification, service status and updates, password resets, and helpful how to guides. The Service may send you and any connections of your choosing notifications of any Special Places that you define. You may be sent SOS notifications within the mobile application, by email, or by text message, as defined by any of your connections. In future updates to the Service we may choose to send you location sensitive notifications including those related to nearby events or incidents including those that may help protect the safety of your person. Such service related emails are integral to the FamilySafe service and it is not possible to opt out from them.
2. Information Sharing
Personal information including forename, surname, email address and mobile telephone number will be shared with any connections you choose to accept within FamilySafe. Your connections will also have access to your location information unless you choose to restrict their access to such information, as described above.
We may choose to share your personal and location information with third party partners to help fulfil services of FamilySafe, for example, emergency services or breakdown recovery providers. We may share your personal and location information with third parties for advertising or marketing purposes.
We will not disclose any personal information or location information to authorities of law or government entities unless strictly required to do so by law or if in our sole discretion to i) protect the personal safety priority and value of the FamilySafe service and any of its users or others; ii) if illegal activities are suspected or evidenced or iii) protect against liability, claims or allegations.
We reserve the right to at any time sell or divest the FamilySafe product and its services, and associated transferal of personal and location information for its user base.
3. Security of Your Information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. In the unlikely event or situation that causes a breach of security and any information that we collect is compromised as a result, we will take all reasonable measures to investigate and minimise any associated impact. Where necessary and appropriate we will notify individuals whose information may have been compromised as well as follow due processes of local law.
4. Your Choices About Your Information
You remain in control of your information. If you choose not to accept any of the policy as outlined above you may choose not to receive the personal safety services provided by FamilySafe. You may choose to configure your mobile device to prevent FamilySafe from accessing and collecting your own location information. You may continue to view the location information of your connections that they permit you to do so.
You may at any time access and change your personal information such as forename, surname, mobile telephone number and password via the mobile application. Your email address is required to remain consistent.
We will retain all personal and location information for as long as an account remains active. You may request to deactivate your account, where your personal information, connection relationships and special places will be deleted. Any associated historical location information will be retained but will be anonymised. A request for account deactivation can be submitted via the FamilySafe application.
5. Changes to Our Privacy Policy
FamilySafe reserves the right to modify or update this Privacy Policy and so it should be reviewed periodically. You will be notified of any material changes to the Privacy Policy pertaining to your personal information.